Important Information

Made-to-Order Production

All products are produced on demand. For personalized/custom-size items, the timeline starts after you approve the final artwork.

  • Production time: 1–2 business days after artwork approval.
  • Shipping (UAE): 1–2 business days via courier after production.
  • Shipping fees: Free over AED 150; AED 15 otherwise.

How to estimate delivery: Production time + Shipping time.

Maximum Delivery Time

For posters, canvas prints, and wall stickers, the total delivery time is typically up to 4 business days (production + shipping). We always aim to ship sooner when possible.

Delivery Issues

If delivery is delayed or you encounter any issue, contact [email protected] right away. We’ll liaise with the courier and keep you updated.

Address Accuracy & Returned Parcels

Please ensure your delivery details are correct. If a parcel returns due to an address error, we’ll refund the item price (minus shipping costs) to the original payment method once received back in good condition.

Easy Returns & Exchanges

  • Personalized/custom-size items: not eligible for change-of-mind returns; defects/damage are covered.
  • Standard items: return within 10 business days, unused, in original packaging.
  • Refund timing: 3–5 business days after approval (bank timelines may vary).
    Start a return by emailing [email protected] with your order number. (Aligned with reference returns wording.)

Quality & Guarantee

We stand behind our print quality and materials. If a hidden manufacturing defect is found, we’ll replace or refund promptly.

Installation Notes

Issues caused by incorrect installation or failure to follow instructions aren’t considered manufacturing defects. If unsure, contact us before installation—we’re happy to help. (Common carve-out in wall-sticker category.)

Customer Support

  • Webshop: 24/7 for orders
  • Support: [email protected] • Instagram/Facebook @stickygecko.me
    We try to respond as quickly as possible (usually within 1–2 business days).

Short Privacy Notice

We process your personal data to handle orders, deliveries, and support; limited data is shared with couriers and payment providers. Cookies/analytics help us improve the site, and you can opt out of marketing anytime. For details and your UAE privacy rights (access, correction, deletion, marketing opt-out), please see our Privacy Policy.